1. How can I place an order?

Simply browse our collection, select your preferred product, choose the size/variant, add it to cart, and proceed to checkout.

2. What payment methods do you accept?

We accept secure payments through available payment gateways on our website, including:

• UPI
• Debit/Credit Cards
• Net Banking
• Wallets

Available payment methods may vary at checkout.

3. Do you offer Cash on Delivery (COD)?

No, we do not offer COD.

4. How long does delivery take?

Estimated delivery time is usually:

• Metro Cities: 3–5 business days
• Other Locations: 5–8 business days

Delivery may vary due to courier delays, weather, or high order volume.

5. How can I track my order?

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (if applicable).

You can use the tracking link to monitor delivery status.

6. Do you accept returns?

No. Saturn Wear follows a strict No Return policy.

Please check size charts and product details carefully before placing an order.

7. Do you offer an exchange?

Yes, but exchange is only available in limited cases, such as:

• Wrong product delivered
• Damaged product received
• Manufacturing defect

Exchange for size issues or change of mind is generally not allowed.

8. Is unboxing video mandatory for exchange?

Yes. A complete unboxing video is mandatory for any exchange claim.

The video must clearly show:

• Sealed package
• Shipping label
• Full unboxing process
• Issue with the product

Claims without video proof may be rejected.

9. What if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with:

• Order ID
• Issue details
• Unboxing video proof

Our team will verify and assist you.

10. Are product colors exactly the same as shown?

We try to display colors accurately, but slight variations may occur due to:

• Screen brightness
• Mobile/monitor display settings
• Lighting during photography

Minor color differences are normal.

11. Are your products original?

Yes, all products sold on Saturn Wear are quality-checked before shipping.

12. What if my payment is deducted but the order is not confirmed?

If payment is deducted and order confirmation is not received:

• Wait for a few minutes
• Check email/SMS
• Contact support if issue persists

Failed transactions are usually auto-refunded by the payment provider within a few business days.

13. How can I contact customer support?

For any questions or support, contact us:

Saturn Wear
Address: 181 Badi Bhamori, New Dewas Road, Near Balaji Stone, Indore Madhya Pradesh 452010 
Email: support@saturnwear.com 
Phone: +91 8602760074